Free and fast Shipment via DHL Express Courier starting from 70€ only in Italy. Conditions

Shipping cost

Shipping rates change according to the Country of destination.

How long will it take to get my package?

If the product is available, it will take 2 to 10 days to receive it, depending on how long the courier’s takes to reach your destination.

How can i cancel or change my order?

If the package has not yet being shipped, you can reach me by mail or by phone to cancel your order.

How can i return a product?

If you want to withdraw a product:

  • The returned good must be whole, not damaged in any way. At the arrival in warehouse, It will be examined to assess any damage or tampering, therefore we recommend the utmost care in preparing the package, for example using the original packaging.
  • The right of withdrawal is reserved only to physical persons, excluding purchases made by retailers or purchasing for resale to third parties.
  • Shipping costs will be charged to the customer.
  • To exercise this right you must send us a notice within 10 days of receipt of the ordered goods and then send the goods to us within a further 15 days.

How to withdraw a product

Send an email to asking for a withdraw, writing those requested informations:

  • order number and order date
  • invoice number
  • item code of the returned products
  • IBAN for refund

Wait for us to approve the withdraw, and then resend the goods within 15 days to:

Anna’s Wool – Anna Cavaliere
Via Dalmazio Birago, 13/a
80073 Capri (NA) – Italy

Anna’s Wool will refund you within 14 working days from receipt of the goods providing to credit the customer the amount corresponding to the value of the goods resulting from the invoice. The aforementioned amount does not include shipping costs, in conformity to art. 5, comma 6, D.Lgs n. 185 del 22/05/1999

What shipping methods are available?

Every shipping is made through Express Courier.

Do you provide any warranty?

For damaged shipments, a free replacement shipment is provided, subject to notification of the incident. For any clarification or complaint Anna’s Wool can be contacted at +39. 348 1184954 – or by e-mail to the address (from Monday to Friday from 09.30 to 18.30)

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Worldwide Shipment
Fast and Safe!
See the Shipment Page
Secure payments
You can pay safely online in a few steps
High quality
All our products are made of the finest wool and cashmere quality
Return Policy
We offer free resturn policy, View Conditions

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